Client Charter | FACULTY OF VETERINARY MEDICINE
» VETERINARY HOSPITAL » University Veterinary Hospital » Client Charter

Client Charter

 CLIENT CHARTER UNIVERSITY HOSPITAL VETERINAR

Faculty of Veterinary Medicine , Universiti Putra Malaysia

 

"We, the University Veterinary Hospital staff, firmly pledge to provide quality, efficient, effective and professional services to meet customer needs and satisfaction"

 

  1. Ensuring the waiting time for registration is within 10 minutes.
  2. Ensuring the waiting time to seek treatment for appointment date is within 30 minutes.
  3. Ensure that emergency case services are checked immediately within 15 minutes.
  4. Ensure large animal mobile clinic services are given promptly within 24 hours of emergency cases.
  5. Ensure large animal mobile clinic services are given as soon as possible within 3 working days for non-emergency cases.
  6. Waiting time for treatment of the "walk-in" case is within five (5) hours.

 

Reference : University Veterinary Hospital Client Charter - Effective on 01 October 2018 

Updated:: 13/12/2018 [mjamil]

MEDIA SHARING

FACULTY OF VETERINARY MEDICINE
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
+603 8609 3896
03 8609 1971
C1547891940